Reporting directly to the Group Customer Experience Director, you will act as the crucial link between global strategy and regional markets (Europe, LATAM, and APAC), ensuring the successful deployment and optimization of CRM and loyalty strategies across multiple markets. […]
In this role, your responsibilities include: CRM & Loyalty Program Coordination Support markets in optimizing their Loyalty Program value proposition, implementing innovative CRM use cases (gamification, customer engagement) and new communication channels (WhatsApp, SocialCRM, Line), ensuring consistent global execution and...