Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. […]
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. […]
Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. […]
Contact appropriate individual or department as necessary to resolve guest call, request, or problem. […]
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions...