This position will assist all personnel in the use of computing and telecommunication resources through oneonone local or remote support, development of processes and procedures, written instructions, and training. This individual will apply their understanding of computer software and hardware to diagnose problems, determine appropriate course of action, provide complete followthrough to successful resolution or escalate as appropriate. The position will require the ability to manage multiple priorities, including help desk tickets, daily tasks and projects, while working closely with other team...