Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of onsite technician if necessary. […]
Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
Handles problems of sensitive nature or requiring extensive research to resolve.
Follows documented escalation procedures when needed and thoroughly document all activities in tickets. […]
Level of...