The Manager of Service Desk is responsible for overseeing the daily operations of the service desk team. This role ensures efficient and effective IT support services, driving customer satisfaction and operational excellence through strategic leadership, process optimization, and continuous improvement initiatives. […]
Incident and Request Management: Oversee the management of all service desk incidents and requests, ensuring timely resolution and adherence to service level agreements (SLAs). […]
Customer Satisfaction: Monitor and improve customer satisfaction levels by ensuring high-quality service...