Key Responsibilities: You will be responsible for ensuring proactive communication with clients and internal staff, developing and managing minor and/or major technical enhancement requirements (e.g., implementation/installation, configuration, testing, deployment, production support, post-production support), and escalating. […]
Perform IT Service Management activities described by the ITIL Methodology: L2/L3 ticket Management, Triage, RCA, Troubleshooting, Escalation, and Documentation (KMDB). Provide workarounds to issues based on technical experience, lessons learned, and process documentation...