The Operations Innovation & Telephony Unit drives the planning and implementation of key disruptive initiatives aiming to radically transform the AzP Operational Model. The Operations Innovation & Telephony unit typically covers topic related to the application of Robotics Process Automation (RPA), Chat or VoiceBot, Predictive Analytics, Image Recognition, Visual (VR or any other Artificial Intelligence based application in […]
Within that setup the telephony team drives different migration projects in the call center environment as well as managing projects cross- & within the AzP Line of Businesses...